Frequently Asked Questions

What is Home Healthcare?


Home healthcare refers to all medical services provided out-of-hospital at resident or workplace of patient.




How much does home healthcare cost?


The amount will depend on the type of healthcare service you want.




Who can receive home healthcare?


Individuals of all ages that seeks professional health care needs. They are individuals who require assistance from health care professionals at home.




Who is on your home healthcare team?


Our home healthcare team consist of highly trained and professional doctors, nurses, physiotherapist who are licensed and qualified to render care in their various fields.




How am I sure that all your employees are qualified?


All members of Medic Dispatch home care team working on clinical cases are licensed by Medical and Dental council of Nigeria ( MDCN) and Nursing and Midwifery Council of Nigeria (NMCN), and carefully screened by the facility that only the most competent and skilled healthcare professionals were selected.




What type of services are offered?


A wide range of comprehensive services are available. These services include but not limited to: Consultation/ Physical examination Nursing Care Bed Side Lab (e.g. Blood Sugar Check, Urine Analysis etc.) Physiotherapy Pharmacy Prescription and Refills Lab. Sample Collection Check our Service Page for more




How do I apply for a Leave-In nurse?


All you need is to call/chat the Medic Dispatch phone number on +234 817 678 8440 to get more information.




Due to the state of lockdown following covid-19 crisis, how do I purchase my medications after doctors’ prescription?


Our dispatchers can purchase your pharmacy refills from the nearest pharmacy around your home and dispatch the drugs to your doorstep.




Will I have the same care team on each visit?


Not exactly, it all depends on the availability of the staff that day. Medic Dispatch home healthcare works with available providers related to a geographical area.




How available are you?


We are here 247/365. We are just a phone call away, no matter what time of the day it is.




Will you protect patient and family’s personal information?


We are committed to protecting our client’s privacy as well as their medical records. We have set high standards and policies within our facility to strictly impose concealment of all confidential information provided by our clients.




What is the complaint process if I have issues with the care and treatment given?


If you want to complain about the service provided, you may contact our head office directly to make your complaint. Then we will conduct prompt comprehensive investigation and coordinate with you the feedback and resolution as soon as possible.





Redbridge Healthcare Innovation Park,

Gwarinpa II, Abuja, Federal Capital Territory.

0909-18000-66

For Business Enquiries

For Service Requests

0818-9000-911

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